FAQ

 

Do you ship internationally?

Yes, to most countries. Please read the shipping page for more details.

 

Why are some products shipped from different suppliers? Can't you store them all at your store/warehouse?

Not at the moment. We can't accurately predict what products in what sizes will be in demand when it comes to apparel. It also requires significant investment up front which is not something a small shop like ours can afford.

Shipping from suppliers has it's bonuses too! It can be cheaper for international buyers and items are always in stock.

We do keep a small stock of most popular items on hand for emergency cases (like last minute presents). 

 

Can I buy products from different suppliers in the same order?

Sure you can! However, each shipping source will charge separate shipping that will add up at checkout. We recommend to only buy products from one source at the time.

For your convenience the products are grouped by shipping source in the menu (Collections --> How fast it ships).

 

What is the sizing for clothes?

Sizing charts should be attached on the product page (check the dedicated tab below the product description). 

Subjectively feeling, sizing is somewhat close to US sizes but on the smaller end. If you're unsure, can't understand the size chart, prefer baggier fit, or fit in between sizes - we strongly recommend to size up. 

Please keep in mind, we won't accept returns if you received the correct ordered size and it doesn't fit you.

 

What is a "Preorder" item?

Preorder items are products from suppliers that don't offer made-on-demand shipping and require significant funds/minimal quantity to have it produced.

Usually a picture you'd see is a mostly complete design in digital form but the actual product haven't been made (sometimes we can make samples in advance and then you'd see how the finished product will look like).

You will be charged for such items when you place the order but the items will arrive much later (see description for estimated shipping dates). Please allow 4-8 weeks after ending preorder date for these items to be shipped due to the production times. You can also check the timelines and current stage of the process on our preorder calendar.

Keep in mind, if your order contain preorder items, the whole order will be shipped together. This means even in stock items will be delayed. This only applies to items we have on hand, anything coming from suppliers ships separately.

 

What does a "Limited Edition" item mean?

Usually we make my products following certain rules (for example, for standees it has a screen of the game that cabinet was first released with. Ex.: PIU LX will come with Prime 2 screen but not with XX/current game). 

But sometimes there is a lot of demand or we feel like doing something different randomly (like PIU TX with Infinity screen or Black version of PIU LX). In that case we make a Limited Edition item that is similar to regular one but is only printed in a limited quantity. Somewhat of a more exclusive collectible.

 

Why are your products so expensive?

It's not cheap to make custom products for a small business since our quantities are much smaller than for large stores! Often our orders are less than 50 units vs hundreds of thousands of units for larger brands. Manufacturing costs take significant part of the price. Plus we spend a lot of time on art, packing, and handling your orders.

In the recent time we also have to account for additional costs such as tariffs and fees applied to international packages (most of our suppliers are not located in the US due to the cost and/or quality of production). Such fees can increase total cost of the product by up to 50%.

We try to keep most of the prices in the standard range for the market (T-shirts, keychains).

Sometimes we do have sales so please follow our shop on social media to not miss out! B grade items are also an option.

 

Why are some products marked as B grade?

B/C grade means that item has some minor flaws and we don't feel good selling it alongside non-flawed products. In such cases we set up a discounted price and mark it as B or C grade.

On acrylic products it's either some kind of scratches, scuffs, or misprints.

On enamel pins a variety of flaws can happen (scratches on metal or enamel, underfilled/overfilled areas, color contamination). 

B grade products usually still look good and you wouldn't notice the flaws unless you look up close.

C grade may have more visible problems but the discount is deeper as well!

 

Why would you sell something that doesn't pass your quality control fully?

There are couple of reasons, but the main one is:

The item is already produced and takes space at our storage area. We wouldn't discard it, and it's not feasible to just keep storing more and more items.

Someone less picky may pick it up at a lower price, and we both win!

 

Where do you get the art from?

Most of the art is drawn by the founder artist, Haru-kaze! (Excluding some game logos and gameplay screens for acrylic standees).

Sadly it adds some limitations to our speed and selections as it takes quite a lot of time to draw things from scratch (and collect the reference material).

 

Do you partner with events?

We're open to collaborations with music games tournaments and events!

Usually we offer a flat discount for event organizers if they wish to purchase our existing products.

Currently we do not have budget to fully sponsor an event without return unless it's a mutually profitable agreement such as us designing merch for event and keeping part of the profits in exchange for prizes.

At the current scene just advertising at the event is not enough to cover expenses we'd have to invest for providing prizes.

Please contact us to discuss your particular event.

 

Can you make customized products for my event?

We're always happy to help fellow rhythm games players if we can!

We can design merch for your event from scratch!

We also offer customization of our existing products for events with a minimum quantity of 3-10, depending on product. For events you'd only have to pay production + shipping costs. Please allow 5-6 weeks for custom products to be made.

Overall pricing and timeline depends on the difficulty of the project and manufacturing limits. Contact us, and we can discuss.

 

Can you make a standee with a different game on the screen?

For most games it's not a viable option due to a large number of possible game/cab combinations (especially DDR and PIU). That's why we chose cab vs game approach (and use the first game the cab was released with for the screen).

We do not completely exclude a possibility of a different mix, however the minimum quantity for such order would be 10 due to our manufacturer limitations (we have to stick to a particular one and can't switch them for reasons so please don't ask to do that).

If you're ready to place an order for 10 standees (by yourself or in a group), we'll work with you! We're also more open to work with 1 upright games than dance games.

 

How do you choose what merch to make?

It mostly depends on demand and our familiarity with the game!

If we get a lot of requests for some item or game - we will look into making something to fulfill the demand. However it also often depends on where the request comes from: more often than not people ask for something without an intention to purchase the product, so requests from reliable repeated customers have more weight.

Sometimes we also make something for fun, like Cytus or Chrono Circle keychain.

There are several limitations though - mostly we're trying to avoid making exact copies of existing merch (so some games standees are currently a no).

 

I would like to purchase something different (game/item). 

We're always open to suggestions (but we can't guarantee to follow through on them)! Sometimes we run polls and questionnaires on Twitter/Bsky/Facebook, so that is a good possibility too.

However it depends on how rare the game is. If we can't source good reference images - I won't be able to work with it. 

We also can't make an item if we can't find a good supplier for it and for a reasonable price (for example, custom valets cost a lot to manufacture).

  

Why do you peel off the protective film from the standees but leave it on the keychains?

Standees and keychains come from different places. The film on standees is white so we can't do quality control or sometimes even tell apart the similar shaped parts. Film on keychains is transparent, and they require less attention from us overall.

We make sure to package standees in a way so they don't get scratches.

 

What rhythm games do you play?

Quite a few!

I major in PIU, Chrono Circle, Maimai, and Cytus, but also occasionally play for fun some other games such as ToneSphere, ReRave, Jubeat, Pop'n Music, Muse Dash.

I can play some games casually as well, such as DDR, ITG, SDVX.